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Cobb's Westside Privacy Policy
At Cobb’s Westside Pharmacy, protecting your private health information is not just a legal obligation—it is a core part of our relationship-driven care. This policy outlines how we collect, safeguard, and use the information you share with us online and in-store.
Information We Collect
Personal Information
We collect information necessary to provide safe and effective care, which may include:
- Contact Details: Name, address, phone number, and email address.
- Identity Verification: Date of birth and driver's license number (where required).
- Payment Data: Credit card information and billing addresses for copays or purchases.
- Health Data: Prescriptions, medical history, insurance coverage, and allergy information.
Digital & Usage Information
When you use our digital tools, we may automatically collect:
- Device Data: IP address, browser type, and device identifiers.
- Usage Metrics: Pages visited, time spent on the app, and crash logs.
- Location Services: General geographic location to help coordinate local delivery services (only with your consent).
How We Use Your Information
Your information is used primarily to manage your health and improve our services, including:
- Pharmacy Operations: Processing refills, checking drug interactions, and billing insurance.
- Care Coordination: Communicating with your doctors, caregivers, or home health teams.
- Communication: Sending notifications about order status, Dispill packaging pickup, or health alerts.
- Customer Service: Responding to your inquiries and resolving issues.
- Improvement: Analyzing service usage to enhance our Quick Rx app and in-store experience.
Sharing Your Information
We do not sell your personal data. We share information only when necessary:
- Healthcare Partners: With your physicians and insurance providers to coordinate care.
- Service Providers: With trusted technology vendors who support our app and systems under strict confidentiality agreements.
- Legal Compliance: When required by law, such as reporting to the Arkansas Prescription Drug Monitoring Program (PDMP).
- Consent: When you explicitly authorize us to share information with a family member or caregiver.
Data Security
We implement robust security measures, including encryption and strict access controls, to protect your Protected Health Information (PHI) in compliance with HIPAA regulations. While we strive for maximum security, no digital transmission is 100% distinct from risk.
Your Rights
Under HIPAA and Arkansas state laws, you have specific rights:
- Access: You may request a copy of your medical records and billing history.
- Correction: You may request corrections to any information you believe is inaccurate.
- Restriction: You may ask us to limit how we share your information for certain purposes.
- Confidentiality: You may request that we communicate with you via alternative means or locations.
Children's Privacy
Our digital services are not intended for children under 13. We do not knowingly collect personal data from children online without parental consent.
Updates to Policy
We may update this policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website or app.
Contact Us
If you have questions about your privacy rights or this policy, please contact our team:
Cobb's Westside Pharmacy, 108 Skyline Drive, Russellville, Arkansas, 72801
Phone: (479) 968-7180
Email: admin@cobbswestsidepharmacy.com
The original policy page also said our team is available Monday through Saturday. Our posted hours are Monday through Friday, 9:00 AM to 5:30 PM, and we are closed Saturday and Sunday. Please call during posted hours.